Every organization has three essential (core) processes: Product/Service Development (Innovation Management); Product/Service Sales (Customer Relationship Management); and Product/Service Delivery (Supply Chain Management). This third core course in the BPM & SI concentration applies the concepts of the previous two courses in the supply chain management domain. Students are introduced to the concept of the extended enterprise and learn how interorganizational processes can be structured and optimized. The concepts taught in this course are applicable to both services and manufacturing enterprises.
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