Service Management Masters

Program Director

Michael Parfett

The United States, and indeed the global economy, has moved from a goods producing economy to a services producing economy.  A services driven world requires differences in how to design, develop, deliver and manage.  Almost all the expected growth in jobs and increases in the Gross National Product (GNP) will come within the services industries.

The Howe School of Technology Management in collaboration with the School of Systems and Enterprise have created a unique Service Management program to address the services market and provide students with the skills to meet the needs of today and tomorrow. The Service Management program is a multi-disciplinary program, drawing from Information Systems, System Engineering, Management Science and Computer Science. It aims to improve the performance of services through the configuration of people, technology and business. The goal is to improve the predictability, productivity and quality of services by applying scientific, management and engineering disciplines to service. 

The non-degree certificates can also be applied towards a full 12 course masters degree. The curriculum for the masters program is:

Required Course:

• SME800 Service Management Capstone

Pick One Graduate Certificate (4 courses):

• Service Management Operations Graduate Certificate 
• Systems Engineering and Architecting Graduate Certificate 

Complete the Graduate Certificate (4 courses):

Business Core (3 courses):

A Master's program from Stevens' School of Systems and Enterprises and Howe School of Technology Management available online. Co-sponsored by AACEI, ACM, AIChE, ASCE, IEEE, NECA, NSPE, and SNAME.

If you're a professional with a bachelor's degree, you can earn a graduate certificate or a masters degree in an outstanding online Service Management program delivered by the same superior faculty who teach in conventional settings. You receive the finest professional education using rich Internet features -- threaded discussions, chat, bulletin boards, e-mail, file sharing, whiteboards, and workgroups for in-depth participation. You also have online library privileges, with instant search and retrieval of important databases.

Courses

• Graduate Certificates
• Masters
• MBA
• Training Programs
• Corporate Programs
• Apply for Admission 
• Register for Classes