Managing IT Service Operations (MIS736)


Course Instructor
Paul Rohmeyer

MIS 736 entails the examination of architecture and process considerations for maximizing the quality and integrity of IT services and software, including measurements, compliance testing, and audits. The course maps to the Service Transition, Service Operation, and Continual Service Improvement domains of ITIL.


Although it was extremely challenging, the personal reward and satisfaction by successfully completing such a rigorous program gives a true sense of professional accomplishment."
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