Strategic Service Management Graduate Certificate

Program Director

Michael Parfett

This is a graduate certificate with a focus on Service Management from a strategic perspective. This certificate addresses Service Management within the framework of the emerging science – Service Science. Key areas that are covered are: strategic issues in managing and designing services; globalization of services; processes at a strategic level; innovation; and strategy.

This is a four course graduate certificate program: MIS 710, MIS 735, and MIS 750 are all offered on campus at Stevens Institute of Technology and online through WebCampus. The fourth course, Service Management in a Global Market, is currently not available online through WebCampus.

A graduate certificate program from Stevens' School of Systems and Enterprises and Howe School of Technology Management available online. Co-sponsored by AACEI, ACM, AIChE, ASCE, IEEE, NECA, NSPE, and SNAME.

If you're a professional with a bachelor's degree, you can earn a graduate certificate in an outstanding online Strategic Service Management program delivered by the same superior faculty who teach in conventional settings. You receive the finest professional education using rich Internet features -- threaded discussions, chat, bulletin boards, e-mail, file sharing, whiteboards, and workgroups for in-depth participation. You also have online library privileges, with instant search and retrieval of important databases.

Courses

• Graduate Certificates
• Masters
• MBA
• Training Programs
• Corporate Programs
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